2NK Matatu Sacco starts parcel mobile phone automation system
2Nk remains innovative placing itself at the top of the chart of the best run Matatu Sacco’s. The well reputed Sacco has put in place a parcel automation system which will see its customers receive SMS notification on where to pick the parcel. This makes it the only Matatu sacco with such technology in Kenya
According to the Sacco Chairman james Kahiro , this latest technology program dubbed Pick a parcel has helped the organization track the parcels in entire Matatu terminals in the Country.The system has been proven and is working.
How it works
This system is automated sms notification for parcel delivery which enables sender and recipients to always know when their parcels arrive at collection points or termini. The senders and receivers of the parcel will be notified on sending a delivery of the parcel.
The Sacco staff will enter parcel details using simple Java mobile application and save it on the server. After the Delivery, customer receives confirmation that their parcel has been delivered when the staff at the collection office enters the parcels id on the mobile app.
Once the recipient comes to collect the parcel, he or she will give the parcel id and the phone number for ownership verification and collection. The system will later record date and time of the parcel sent and received at each destination.
Other information will include the number of customers who have sent and received the parcels and the number of uncollected parcels at each destination. The management will generate real time records for transparency and accountability, which can be sorted by date, time, no of parcels sent per destination and revenue collected
This reduces the cost of printing invoices and receipts as well as improve efficiency because of the easy notification, easy customer reach for news and updates. It will also reduce customers’ queues at the collection points because they will only report when they get notifications.
Since the system started working not a single parcel has been lost and the business has increased by 25% countrywide.